Agreement to Terms

FacilityFlow, developed and provided by Techseria Software Solutions (referred to as "we," "us," "our," or the "Company"), is an AI-powered facility management platform delivered as a Software-as-a-Service (SaaS) solution. These Terms of Use ("Terms") govern your access to and use of the FacilityFlow platform, including all associated websites, mobile applications, AI features, modules, documentation, support services, and any related offerings (collectively, the "Services").

By accessing, registering for, or using the Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" or "your" refers to that entity. If you do not agree with these Terms, do not access or use the Services.

1. Definitions

  • Customer or you means the legal entity or individual subscribing to or using the Services.
  • Authorized Users means your employees, contractors, or agents permitted to access the Services under your subscription.
  • Customer Data means all data, information, content, and materials you or your Authorized Users submit, upload, or generate through the Services, including facility records, work orders, asset information, and sensor/IoT data.
  • Subscription means your paid or trial access to the Services as specified in your order form, plan selection (Essential, Professional, or Enterprise), or agreement.

2. Access and Use License

Subject to your compliance with these Terms and payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license during the subscription term to access and use the Services solely for your internal business purposes in managing facilities, assets, maintenance, energy, compliance, and related operations, as described in our public documentation and marketing materials.

You may allow Authorized Users to access the Services, provided they comply with these Terms. You remain responsible for their actions and compliance.

3. Account Responsibilities

You must provide accurate registration information and maintain the confidentiality of your account credentials. Notify us immediately of any unauthorized access or security breach. You are fully responsible for all activities under your account.

4. Acceptable Use

You agree not to:

  • Use the Services for any illegal, fraudulent, or unauthorized purpose.
  • Reverse engineer, decompile, disassemble, or attempt to derive source code from the Services.
  • Modify, create derivative works of, or remove proprietary notices from the Services.
  • Interfere with the Services' operation or security, including introducing viruses or excessive load.
  • Upload or transmit infringing, defamatory, harmful, or obscene content.
  • Use the Services to violate third-party rights or applicable laws.
  • Circumvent licensing limits, usage quotas, or access controls.

We may suspend or terminate access for violations.

5. Customer Data and Privacy

You retain all ownership rights in Customer Data. By using the Services, you grant us a worldwide, non-exclusive, royalty-free license to use, host, store, reproduce, process, transmit, and display Customer Data as necessary to provide, maintain, improve, and support the Services (including AI model training where anonymized and aggregated, unless prohibited by your plan).

We handle personal data in accordance with our Privacy Policy (linked on our website) and applicable laws, including GDPR, SOC 2, ISO 27001, and relevant Indian regulations. For regions with specific compliance needs (e.g., KSA, UK), Services incorporate built-in features to support your obligations, but you remain responsible for your compliance.

6. Intellectual Property

The Services, including all software, AI models, algorithms, designs, documentation, and any improvements or derivatives, are owned by us or our licensors and protected by intellectual property laws. Nothing in these Terms transfers ownership to you.

You grant us a perpetual, irrevocable, royalty-free license to use anonymized and aggregated data derived from Customer Data for product improvement, analytics, benchmarking, and AI development.

7. AI-Specific Provisions

The Services incorporate AI-powered features (e.g., predictive maintenance, anomaly detection, intelligent routing). AI outputs are probabilistic and provided for informational purposes only. They do not constitute professional advice, guarantees of accuracy, or substitutes for human judgment, inspection, or compliance verification.

You must not rely solely on AI outputs for critical decisions involving safety, health, regulatory compliance, or financial impact without independent verification. We disclaim liability for decisions based on AI outputs.

8. Subscriptions, Fees, and Payment

Access requires a valid subscription. Fees are based on your selected plan, number of users, storage, and features. All fees are non-refundable except as expressly stated. Payments are due as invoiced. Late payments accrue interest at 1.5% per month or the maximum allowed by law.

We may adjust fees with 30 days' notice. Taxes (excluding our income taxes) are your responsibility.

9. Term and Termination

Subscriptions commence on the effective date and continue for the agreed term, renewing automatically unless canceled with notice. Either party may terminate for material breach (with cure period where applicable) or as otherwise provided.

Upon termination, access ceases, and you must cease use. We may delete Customer Data after 30 days unless legally required to retain it.

10. Warranties and Disclaimers

We warrant that the Services will perform substantially as described in our documentation and that we maintain appropriate security measures (SOC 2, ISO 27001, etc.). Your sole remedy for breach is to request correction or termination with refund of prepaid unused fees.

THE SERVICES ARE PROVIDED "AS IS" BEYOND EXPRESS WARRANTIES. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AI FEATURES ARE EXPERIMENTAL IN NATURE AND PROVIDED WITHOUT WARRANTY OF ACCURACY OR RELIABILITY.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM. WE SHALL NOT BE LIABLE FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

12. Indemnification

You agree to indemnify and hold us harmless from claims arising from your Customer Data, misuse of the Services, or violation of these Terms.

We indemnify you against third-party claims that the Services infringe intellectual property rights, subject to prompt notice and cooperation.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of India, without regard to conflict of laws principles. Disputes shall be resolved exclusively in the courts of [Mumbai/Bangalore, as applicable to Techseria Software Solutions headquarters], India.

14. Changes to Terms

We may update these Terms with notice (e.g., via email or in-app). Continued use constitutes acceptance.

15. Miscellaneous

These Terms, together with your order form, Privacy Policy, and any incorporated agreements, constitute the entire agreement. If any provision is invalid, the remainder remains enforceable.

For questions, contact [email protected] or your account manager.

Effective Date: February 16, 2026