Guest Complaints Down. Facilities Up. Review Scores Protected.
In hospitality, a broken air conditioner in Room 412 at midnight is more than a maintenance issue — it's a one-star review. MIRA monitors your hotel's mechanical, electrical, and plumbing systems continuously, preventing guest-facing failures before they happen and protecting the experience your guests paid for.
0%
Guest Facility Failures
0%+
Contractor SLA Compliance
-20%
Property Energy Cost Cut
Maintenance challenges hurting guest reviews and revenue.
Guest-facing equipment failure is a reputation event.
A broken lift, failed HVAC, or cold water in a suite isn't just a repair job — it's compensation, management escalation, and a TripAdvisor review.
Reactive maintenance in 24/7 operations means disruption at the worst moments.
Hotels don't close for maintenance. Repairs happen during occupancy — noisily, visibly, expensively.
Contractor SLAs aren't being enforced.
FM contractors rarely face consequences for missed response times. Without performance data, negotiations at renewal are one-sided.
Energy consumption across F&B, rooms, and public areas is a significant cost with no visibility.
HVAC running at full capacity in empty conference rooms. Pools heated when no one's in them.
FacilityFlow Solves This
Prevent guest-facing failures before they happen.
MIRA monitors guest room HVAC, lifts, pools, kitchen equipment, and MEP infrastructure continuously. When a system shows early deviation, MIRA schedules intervention during low-occupancy periods — before any guest is affected.
Maintenance planned around occupancy.
MIRA integrates with your occupancy data to schedule maintenance during low-occupancy windows — minimising disruption to guests and revenue-generating operations.
Contractor performance held to account.
MIRA tracks every contractor job against its SLA. Performance scorecards are updated after every job. At renewal, you negotiate with data — not gut feel.
Energy costs reduced across the property.
MIRA benchmarks energy consumption per zone, per system, against ASHRAE standards — and identifies HVAC and lighting waste that your team can act on immediately.
Key Outcomes
What FacilityFlow delivers for hotels and resorts.
Guest Room HVAC Monitor
Real-time telemetry and predictive diagnostic flags for guest room heating/cooling
Occupancy-Based PM
Integration with hotel PMS to schedule PM tasks during low-occupancy dates
Contractor SLA Scoring
Digital dispatch and SLA tracking for on-call maintenance vendors
Zone Energy Benchmarks
Zone-level energy monitoring to shut off HVAC in empty conference halls
Hospitality & Hotel Results
Outcomes recorded across MIRA-monitored hospitality portfolios
Guest failures
In critical rooms and public systems
Contractor SLA compliance
For response and resolution times
Energy savings
Cut from HVAC set-point adjustments
Setup speed
To go live across your property
Based on 2024 customer survey of 250+ companies
Your guests deserve a flawless facility. MIRA makes sure they get one.
Schedule a hospitality demo or check our property energy savings calculator.