Manage More Properties with Fewer People
FacilityFlow's centralized platform helps commercial real estate portfolios increase tenant satisfaction by 35%, reduce operating costs by 30%, and manage 40% more properties with the same team.
The Multi-Property Management Challenge
Fragmented Property Management
Each building has its own system, creating duplicate work orders, limited visibility, and no consolidated reporting. Coordination wastes 20+ hours per week.
Slow Response & Poor Communication
Tenant requests get lost in email with no tracking or accountability. Average response times exceed 48 hours, resulting in high complaint volume.
Inefficient Operations
Reactive maintenance costs 3-5x more. Emergency repairs increase operating costs and reduce NOI. Preventive maintenance schedules are missing.
Vendor Chaos & Compliance Issues
Multiple vendors per property with no SLA tracking or performance comparison. Insurance verification is manual, leaving compliance at risk (40% of vendors untracked).
One Platform for Your Entire Portfolio
Centralized Platform
Manage all properties in a single system with automated work orders, vendor management, SLA tracking, self-service tenant portal, and real-time dashboards. Control and efficiency across your portfolio.
Automated Work Orders
Streamline maintenance requests and tenant issues with automated work order creation and tracking for faster resolution.
Preventive Maintenance & Cost Control
Schedule proactive maintenance, reduce emergency costs, and optimize operations to save time and money across properties.
Vendor Management & Compliance
Track vendors, manage SLAs, automate insurance verification, and compare performance to reduce risks and improve compliance.
Built for Commercial Real Estate Operations
🏢 Portfolio-Wide Visibility
Centralized dashboard with all properties, work orders, costs, performance metrics; drill down to building details; key capabilities: all properties in one view, real-time work orders, cost tracking, performance comparisons, custom groupings; CRE impact: manage 40% more properties/manager, instant reporting, data-driven decisions.
👥 Self-Service Tenant Portal
Branded portal for tenants to submit requests, track status, book amenities, and communicate with management; key capabilities: online requests, real-time status, photo/video attachments, amenity booking, document access; CRE impact: 35% higher satisfaction, 65% fewer emails/calls, faster responses.
🔧 Vendor Management & SLA Tracking
Complete vendor lifecycle with automated insurance verification, SLA monitoring, scorecards, and invoicing; key capabilities: vendor database, insurance tracking, SLA compliance, performance ratings, invoice management; CRE impact: 30% cost reduction, 100% compliance, better relationships.
📐 Space & Occupancy Management
Interactive floor plans, space allocation, occupancy tracking, move management, lease integration; key capabilities: CAD/BIM plans, space tracking, occupancy analytics, move management, lease integration; CRE impact: 15% better utilization, faster tenant moves, improved lease planning.
🛠️ Portfolio Preventive Maintenance
Automated PM scheduling across properties to extend asset life and maintain value; key capabilities: automated scheduling, portfolio-wide consistency, asset lifecycle tracking, predictive maintenance, mobile inspections; CRE impact: 40% fewer reactive repairs, better property condition, 12% NOI improvement.
⚡ Energy & Sustainability Tracking
Monitor energy, reduce waste, track sustainability, benchmark portfolio performance; key capabilities: real-time monitoring, analytics, utility tracking, ESG reporting, benchmarking; CRE impact: 20% lower energy costs, better ESG scores, competitive advantage.
Real Results from Commercial Real Estate Portfolios
Real results from real customers
More Properties
Per Property Manager (15 → 21 buildings)
Tenant Satisfaction
Improvement from 3.2 → 4.4/5
Operating Cost Reduction
$450K saved/year
NOI Improvement
Better maintenance: $180K increase
Response Time
Down from 48 hours to same-day service
Fewer Support Calls
Email reduction via self-service portal
Vendor Compliance
Insurance & licenses, zero compliance risk
Work Order Backlog
Reduced from 250 → 45 orders
Based on 2024 customer survey of 250+ companies
How Commercial Real Estate Portfolios Use FacilityFlow
~> Office Buildings
TITLE: Class A Office Portfolio
PORTFOLIO SIZE: 12 buildings, 2.1M sq ft
CHALLENGE: Managing high-end office properties with demanding tenants. Service requests were lost in email. No consistent maintenance standards. Response times unacceptable for Class A properties.
SOLUTION:
- Tenant self-service portal
- Centralized work order management
- Preventive maintenance program
- Real-time status tracking
- Mobile app for property teams
RESULTS:
- ✅ 48-hour → 8-hour response time
- ✅ Tenant satisfaction: 3.1 → 4.6/5
- ✅ 30% reduction in operating costs
- ✅ 95% tenant retention rate
QUOTE:"Our tenants love the portal. They submit requests, track status, and book conference rooms all in one place. Complaints are down 70%." ~ Sarah Mitchell, Portfolio Manager
~> Retail Properties
TITLE: Shopping Centers & Retail
PORTFOLIO SIZE: 8 retail centers, 1.5M sq ft
CHALLENGE: Multiple tenants per property requiring different services. High foot traffic meant immediate response needed for common area issues. Vendor coordination complex.
SOLUTION:
- Multi-tenant management
- Priority-based work orders
- Vendor SLA tracking
- Common area monitoring
- Tenant communication tools
RESULTS:
- ✅ Same-day service for critical issues
- ✅ 40% fewer tenant complaints
- ✅ Better vendor performance
- ✅ Improved shopper experience
QUOTE: "During holiday season, we handle 200+ requests per week. FacilityFlow keeps everything organized and nothing falls through the cracks." ~ James Rodriguez, Operations Director
~> Mixed-Use Developments
TITLE: Mixed-Use Urban Development
PORTFOLIO SIZE: 4 properties with retail, office, residential
CHALLENGE: Different tenant types with different needs. Residential tenants expect 24/7 response. Office tenants want scheduled maintenance. Retail needs immediate attention.
SOLUTION:
- Tenant type segmentation
- Custom SLA by property type
- 24/7 mobile access
- Automated escalation rules
- Integrated communications
RESULTS:
- ✅ 95% tenant satisfaction across all types
- ✅ Consistent service standards
- ✅ Optimized maintenance schedules
- ✅ Better resource allocation
QUOTE: "Each property type has unique needs. FacilityFlow lets us customize while maintaining central control." ~ Lisa Thompson, Asset Manager
~> Industrial/Warehouse
TITLE: Industrial & Logistics Properties
PORTFOLIO SIZE: 6 warehouse/distribution centers, 3M sq ft
CHALLENGE: Large facilities with critical systems (HVAC, dock equipment, material handling). Downtime costs tenants thousands per hour. Preventive maintenance inconsistent.
SOLUTION:
- Critical equipment monitoring
- Preventive maintenance automation
- Mobile inspections
- Vendor management
- Performance tracking
RESULTS:
- ✅ 60% reduction in equipment downtime
- ✅ 100% PM compliance
- ✅ Tenant lease renewals increased
- ✅ Lower insurance premiums
QUOTE: "Our logistics tenants can't afford downtime. FacilityFlow's predictive maintenance helps us prevent issues before they impact operations." ~ Mark Chen, Facilities Manager
Customer Success Story
Skyline Property Management Group
Singapore • 15 Buildings • 2.1M sq ft Portfolio
- "How We Manage 15 Buildings with 40% Fewer Staff While Improving Tenant Satisfaction by 35%"
The Challenge: Managing a growing portfolio with legacy systems meant hiring more staff for each new building. Tenant complaints were increasing, response times averaging 48 hours. No visibility across portfolio.
The Solution:
- Implemented FacilityFlow across 15 buildings
- Launched tenant self-service portal
- Centralized work order management
- Automated vendor SLA tracking
- Mobile apps for property teams
Results Achieved:
- 40% More Properties (15→21 buildings), 35% Higher Tenant Satisfaction (3.2→4.4/5)
- 30% Operating Cost Reduction ($450K saved/year), 12% NOI Improvement ($180K increase)
- 8 Hours Response Time (Down from 48 hours to same-day service), 65% Fewer Support Calls (via self-service portal)
- 100% Vendor Compliance (Insurance & licenses, zero compliance risk), 82% Work Order Backlog Reduction (250→45 orders)
Quote: "The tenant portal was a game-changer, letting tenants submit requests, track status, and book amenities themselves, allowing our team to shift from firefighting to proactive management and handle 50% more properties with the same headcount." ~ Amanda Foster, VP of Operations, Skyline Property Management Group
Why Commercial Real Estate Portfolios Choose FacilityFlow
Portfolio Management
Manage unlimited properties from one platform, view everything from portfolio-level down to individual work orders with a multi-property dashboard, consolidated reporting, cross-property analytics, and performance benchmarking.
Tenant Satisfaction:
Improve tenant experience and retention with a branded self-service portal, real-time status updates, average 8-hour responses, and a 35% satisfaction increase.
Operating Efficiency
Reduce overhead and enable property managers to handle 40% more properties with streamlined workflows, optimized resources, and lower operating costs.
Vendor Control
Ensure consistent service quality and compliance with vendor performance tracking, automated insurance verification, SLA monitoring, and consolidated invoicing.
Better NOI
Boost net operating income through 30% lower operating costs, higher tenant retention, better property condition, and a 12% NOI improvement.
Scalability
Grow your portfolio without growing your team, supporting unlimited properties with no per-property fees, consistent processes, and easy onboarding.
Integrates with Your Property Management Systems
🧩 Property Management Systems
Integrates with Yardi Voyager, MRI Software, RealPage, Entrata, and AppFolio, offering lease data synchronization, tenant info sync, financial integration, work order creation, and automated updates.
🏢 Building Systems
Integrates with Johnson Controls, Honeywell BMS, Siemens, Schneider Electric, and Automated Logic, enabling HVAC monitoring, energy management, access control, real-time alerts, and environmental controls.
💰 Financial Systems
Integrates with QuickBooks, Sage Intacct, NetSuite, Microsoft Dynamics, and SAP, enabling invoice processing, budget tracking, cost allocation, vendor payments, and financial reporting.
Transparent Pricing for Commercial Real Estate
For a 10-property portfolio with 50 users, FacilityFlow offers a simple, all-inclusive plan that saves you thousands compared to legacy systems.
Legacy Systems
Traditional CRE management
$155000/user/year (save -4868%)
Users: 50
Storage: Limited
What's included:
FacilityFlow
Modern, scalable CRE management
$18000/user/year (save -4900%)
Users: 50 Users
Storage: Unlimited
What's included:
For a 10-property portfolio with 50 users, FacilityFlow offers a simple, all-inclusive plan that saves you thousands compared to legacy systems.
CRE PORTFOLIO ROI CALCULATOR
Your Portfolio:
- 10 properties
- 2.1M total sq ft
- 50 employees
- Current operating cost: $1.5M/year
With FacilityFlow:
- Operating cost reduction (30%): $450K saved
- Staff efficiency (40% more per PM): $280K saved
- Tenant retention improvement: $320K saved
- Energy cost reduction (20%): $180K saved
- Reduced emergency repairs: $120K saved
- TOTAL ANNUAL BENEFITS: $1.35M
- FacilityFlow Cost: $18K
NET ANNUAL ROI: $1.332M (7,400%)
Payback Period: 4.9 days
Frequently Asked Questions for Commercial Real Estate
Ready to Transform Your Portfolio Management?
Join 80+ commercial real estate portfolios managing 5,000+ properties with FacilityFlow. Improve tenant satisfaction by 35% while reducing costs by 30%. ✅ 30-day free trial • ✅ No credit card required • ✅ Unlimited properties • ✅ Tenant portal included • ✅ Free implementation support