Skyline Property Management Group
Managing 15 Buildings with 40% Fewer Staff While Improving Tenant Satisfaction
Challenge Summary:
Managing a growing portfolio with legacy systems meant hiring more staff for each new building. Tenant complaints were increasing, response times averaging 48 hours.
The Numbers Speak for Themselves
Real results from real customers
40%
Staff Efficiency Gain
The same operations team successfully managed a portfolio that was 40% larger without additional hires.
35%
Tenant Satisfaction Increase
Customer satisfaction scores improved from 3.2 to 4.3 out of 5 across managed properties.
4 Hours
Average Response Time
Service request response times reduced from an average of 48 hours to just four hours.
$840K
Annual Cost Savings
Yearly savings achieved through improved staffing efficiency and streamlined operations.
Based on 2024 customer survey of 250+ companies
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“We added 4 new buildings to our portfolio without hiring a single additional facility manager. FacilityFlow's multi-site dashboard and automated workflows made it possible to do more with less.”
WLC
Wei Lin Chen
VP of Operations
Skyline Property Management Group • 1000+ employees